Shipping FAQ's

Frequently Asked Questions - Shipping Policy

Q: Do you offer interstate freight? A: Yes, we offer interstate freight within Australia.

Q: Do you offer international freight? A: No, unfortunately, we do not currently offer international shipping.

Q: Who are your delivery partners? A: We partner with trusted carriers such as Auspost, Sendle, and PFL Logistics to deliver your orders within Australia. The specific carrier for your order may depend on the destination and the size/weight of your package.

Q: What are your shipping methods and costs? A: We offer the following shipping options within Australia, effective 25 May 2025: * Standard Parcel (8-12 Business Days): $12.50 (Delivered by Auspost, Sendle, or PFL Logistics) * Express Post (3-7 Business Days): $16.50 (Delivered by Auspost)

Q: Do you offer free shipping? A: Yes! We offer free Standard Parcel shipping on all orders over $50 within Australia. This will be delivered by Auspost, Sendle, or PFL Logistics.

Q: How long will it take to process my order? A: Please allow up to 48 hours for us to process your order. If your order is urgent, please let us know, and we will do our best to dispatch it as soon as possible.

Q: Will I receive a tracking number for my order? A: Yes, you will receive a tracking number for both Standard Parcel and Express Post shipping. You will be notified of your tracking number via email within 48 hours of your order being dispatched. The tracking information will indicate which carrier (Auspost, Sendle, or PFL Logistics) is handling your delivery.

Q: How long does it take for the tracking number to become active? A: Once your tracking number has been initialized, please allow 1-2 business days for it to become active and trackable in the relevant carrier's (Auspost, Sendle, or PFL Logistics) system.

Q: What are the estimated delivery times? A: The estimated delivery times after dispatch are: * Standard Parcel: 8-12 Business Days * Express Post: 3-7 Business Days Please note that these are estimates and may vary depending on your location within Australia and the specific carrier handling your delivery.

Q: What should I do if my order is urgent? A: If your order is urgent, please feel free to let us know when you place your order, and we will do our best to dispatch it as quickly as possible. Choosing Express Post with Auspost is also a faster delivery option.

Q: Who should I contact if I have further questions about shipping? A: If you have any further questions regarding our shipping policy, please don't hesitate to contact us.