Shopping & Ordering FAQ's

Will I receive a confirmation email once I place my order?

Yes. You will receive the confirmation email within 24- 72 hours once you have placed the order.

 

Can I cancel my order?

Cancellations are accepted within 48 hours of placing an order only if the order has yet to be shipped.

Can I amend my order after it has been confirmed and paid for?

  To ensure our processing time is fast, we cannot amend any orders as any amendments will cause delays in the delivery of your order. This applies to both customer information and ordered items.

 

If I entered the wrong address, can I change my delivery address before or after my package is dispatched?

Unfortunately, we cannot amend any order information, including the delivery address, once the order has been paid and processed. If you notice that the wrong information is provided on order, we can only return it to our warehouse as a return order.

Can I cancel my order if I change my mind?

You may cancel your order when the order is still in processing status. Only cancellation requests made by means of submitting a ticket will be acknowledged.